Frequently Asked Questions

Answers to common questions about ArenaDocs.

General Questions

What is ArenaDocs?

ArenaDocs is an AI-powered legal document assistant designed specifically for professional sports teams. It integrates directly with Microsoft Word to help legal teams:

Review and analyze contracts
Draft new clauses and documents
Compare documents against templates
Ask questions about documents with cited answers
Edit documents with AI assistance

Who is ArenaDocs for?

ArenaDocs is designed for:

In-house legal professionals at sports organizations
Legal operations teams managing contracts
General counsel offices at sports teams
Legal assistants supporting contract workflows

What types of documents does ArenaDocs support?

ArenaDocs works with any Microsoft Word document (.docx) and is optimized for:

Sponsorship Agreements
Vendor Agreements
Event Agreements
Hotel Agreements
License Agreements
Non-disclosure Agreements
Independent Contractor Agreements
Legal correspondence (demand letters, memos)

Do I need special training to use ArenaDocs?

No special training is required. ArenaDocs is designed to be intuitive:

Natural language interface (just ask questions)
Simple tab-based navigation
Inline help and guidance
This documentation for deeper learning

Most users are productive within minutes of their first session.

Which versions of Microsoft Word are supported?

ArenaDocs supports:

Microsoft 365 (subscription required)
- Word for Windows
- Word for Mac
- Word Online (browser)
Word 2019 and later (desktop)

Older versions (Word 2016 and earlier) are not supported.

Features & Functionality

How does the AI understand my document?

When you open ArenaDocs, it automatically reads your document's content and creates a searchable representation. This happens in seconds and enables features like citations and context-aware editing.

What's the difference between Chat Mode and Edit Mode?

Mode	Purpose	How It Works
Chat Mode	Ask questions	Type a question, get an answer with citations
Edit Mode	Make changes	Select text, describe changes, review redline

Toggle between them using the switch at the bottom of the Chat panel.

How do citations work?

When the AI references your document, it includes clickable citations. These:

Navigate you to that section in Word when clicked
Show exactly where the information came from
Help you verify AI responses

What does "source attribution" mean in drafting?

When ArenaDocs generates clauses, it shows which of your templates influenced the language. This helps you:

Understand the basis for generated content
Maintain consistency with organizational standards
Know whether language came from your templates or was newly drafted

Can I use ArenaDocs offline?

No, ArenaDocs requires an internet connection because AI processing happens on our servers. A stable internet connection is required for all features.

What happens to my document when I use ArenaDocs?

Your document content is:

Read by the add-in in your browser/Word
Sent securely to our servers for AI processing
Not stored permanently (processed in memory only)
Never used to train AI models
Isolated from other organizations

See Security & Privacy for details.

How accurate is the AI review?

AI review is highly capable but should be considered a "second pair of eyes":

Strengths: Catches drafting errors, inconsistencies, missing clauses
Limitations: May flag intentional choices, doesn't understand negotiation context
Best Practice: Review all suggestions with professional judgment

Think of it as a very capable research assistant, not a replacement for human review.

Can ArenaDocs draft an entire contract?

Yes! Use the "Draft New Document" feature to generate complete documents like:

Demand letters
Basic agreements
Legal memos
Correspondence

For complex contracts, we recommend:

Generate a starting draft
Review and edit sections
Add organization-specific terms
Have legal review before use

How do I add my organization's templates?

Go to the Review tab
Select a document type (e.g., "Vendor Agreement")
Click "Upload Template"
Select your gold-standard .docx file
Wait for processing (clauses are extracted automatically)

Templates improve all AI features by grounding them in your organization's preferred language.

Security & Privacy

Is my document data secure?

Yes. We implement multiple security layers:

Encryption in Transit: All data sent over HTTPS/TLS
Encryption at Rest: Database encryption
Access Control: Organization-based isolation
No Permanent Storage: Document content not stored after processing
SOC 2 Compliance: Enterprise-grade security practices

Who can see my documents?

Only users in your organization can access your data:

Documents and clauses are scoped to your organization
Other organizations cannot see your data
Our support team has limited access for troubleshooting only
No data sharing with third parties

Is data used to train AI models?

No. Your data is never used to train AI models. Your content remains private and confidential.

How long is my data retained?

Data Type	Retention
Document content (during session)	Deleted after processing
Uploaded templates	Until you delete them
Extracted clauses	Until source document deleted
User accounts	Until account deletion

Can I delete my data?

Yes. You can delete:

Uploaded documents: Delete via the interface
Clauses: Automatically deleted with source documents
Account: Contact support for full deletion

We implement GDPR-compliant practices:

Data minimization
Purpose limitation
Right to access/delete
Data protection by design

Contact us for our Data Processing Agreement (DPA) if required.

Technical Questions

What browsers are supported?

For Word Online:

Chrome (recommended)
Edge (recommended)
Safari
Firefox

For best experience, use the latest browser version.

Can I use ArenaDocs with SharePoint documents?

Yes, ArenaDocs works with documents opened from:

SharePoint Online
OneDrive for Business
OneDrive Personal
Local files

As long as the document is open in Microsoft Word, ArenaDocs can work with it.

Microsoft Office Add-ins have security restrictions that prevent direct login flows. The popup opens in a separate window, handles authentication, and passes the credentials back securely.

Make sure popups are allowed for the Office domain.

Can I use ArenaDocs in multiple documents at once?

Each Word window has its own ArenaDocs session:

Context is specific to that document
Switching documents requires refreshing context
Multiple Word windows = multiple sessions

What's the maximum document size?

Limit	Value
Document size for analysis	~100 pages recommended
File upload size	10 MB maximum
Processing time	May increase with size

Very large documents work but may experience longer processing times.

Billing & Support

How do I get ArenaDocs for my organization?

Contact us for enterprise licensing:

Email: sales@arenadocs.com
Demo: Request a personalized demo
Pilot: Try with your team before committing

Is there a free trial?

Contact our sales team to discuss:

Pilot programs for qualified organizations
Proof of concept deployments
Enterprise trial periods

How do I get support?

Channel	Use For
This documentation	Self-service help
support@arenadocs.com	Technical issues
Your account manager	Account questions

How do I report a bug?

Email support@arenadocs.com with:

Description of the issue
Steps to reproduce
Expected vs. actual behavior
Screenshots if helpful
Browser/Word version

How do I request a feature?

We love feedback! Send feature requests to:

Email: feedback@arenadocs.com
Include: Use case and benefit description

We review all requests and prioritize based on customer needs.

Where can I see the product roadmap?

Contact your account manager for:

Upcoming features
Planned improvements
Beta program access

Still Have Questions?

If your question isn't answered here:

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